Will you print my shirts?

    Yes, we will print your shirts in-house. We are not a broker.

 

How long will it take to process my order?

    5 to 10 days to process and complete an order. It generally takes 3 to 5 days from the time artwork and the sales order are approved. If you have an event date and are concerned about timing just let us know. We will do everything possible to make sure you receive your order on time.

What if I have an event date?

    We work with customers everyday that have event dates. Let us know early in the process that you have an event date and we will do everything possible to make that date. If we guarantee a delivery date and miss that date we will refund your money.

 

Do you offer rush services?

    Yes we offer 3 day service at a 35% rush fee and all rush shipments are paid for by for the customer. Plus expedited shipping at the customers cost.

How do you ship your shirt orders?

    We use UPS Ground for our standard shipments. UPS Express is available but must be paid for by the customer.

Can I cancel an order after it was placed?

    If we have started work on the order you can not cancel the order.

What are your price breaks set at for quantity orders?

  • 12

  • 24

  • 36

  • 48

  • 64

  • 72

  • 96

  • 120

  • 144

  • 288

  • 500

  • 750

  • 1000

  • 3000

 

How can I reduce the cost of each shirt?

    The lowest priced shirt is a white cotton 5-ounce t shirt with a one color print in one location. The lowest cost print is one color in one location. The cost is calculated by the number of colors printed in each location. For each additional color added to the art and for each additional location the cost goes up.

How can I reduce the cost of my order?

    Reduce the number of colors in the art and the number of locations you are printing art.

Does the size of the art affect the cost?

    We charge the same price to print a left chest logo as we would for a full front print. The same is true for a back tag or a full back.

What is minimum quantity I can order?

    For custom screen printed shirts the minimum is 12 shirts.

Can you help with uniform programs?

    We can help with baseball leagues or soccer programs, providing quotes and pricing from kindergarten and grade school programs to park District and traveling team leagues. We can also offer pricing on equipment and supplies. We have helped many schools reduce the uniform program cost for physical education as well as developing online stores for major corporations.

Can you provide an online store for our company?

    Yes we can provide an online static store for your company.

What types of art files do you accept?

    We can work with all types of files. The better the art file the better the results. Non-vectorized artwork will need to be recreated, which may cause minor changes in the artwork.

  • Adobe Illustrator .ai or .eps text saved as an outline

  • Adobe Photoshop PSD

  • Corel Draw CDR

  • JPG

  • GIF

  • TIF

  • PNG

  • CMX

  • BMP

  • PDX

WORD Documents are not good files.

Do you do business with individuals?

    We print shirts for individuals, family reunions, schools, universities, clubs, organizations, churches, camps, small business and international businesses.

Can you create my custom artwork?

    Yes, we do it every day. We can provide custom artwork for your t shirts. The artwork provided is limited to the size of your order. If you exceed you allotted art time you maybe billed for art time. Call us to discuss your needs at 877-788-8488.

What if I reorder the same design and shirts?

    We keep and store the electronic art file and film used for every order for every customer. We do not keep screens. The screen are reclaimed and used over and over in the decorating process. The minimums for new orders apply to reorders. Quantity discounts apply to reorders as well. If you ordered 24 shirts the first time and only reorder 6 shirts the second order the price will vary based on quantity.

Can I purchase multiple items and colors with the same design and print?

    Yes you can, however the system does not recognize the art as being the same on all the shirts and colors. Call and place your order over the phone to ensure the best pricing.

Can I change the ink color for different color shirts?

    Yes however there will be a $20.00 ink change charge for each color in the design. You must call customer service to discuss this order.

How long does the design studio keep my design if I do not place an order today?

    The design studio will store on line for 90 days. The design can be recalled by you during that time period.

Can I add multiple designs to an order?

    No, each order and design is handled separately.

Can I print outside the boundary of the designer?

    Currently as designed online you cannot design outside the boundary area. We do offer over sized prints on larger sizes. Call for pricing.

What is the basic print size for shirts?

    The print size for youth medium through all adult sizes for a full front or full back is 12 inches wide and 13 inches tall. We also offer an oversized one color per location print that will fit on size large and bigger adult shirts. Call for pricing.

    The print size for youth extra small is 9 inches by 9 inches. Note that the adult art cannot be printed on a youth extra small and all art is sized to the smallest shirt.

Left check art is typically 3 ½ by 3 ½ but can be up to 4 inches by 4 inches.

A mid chest or back tag design is typically 6 inches wide or less.

How many colors do you print in one location?

    We offer up to 7 colors in one location.

Do you offer embroidery?

    Yes we can help you with custom embroidery. As with screen printing we embroider in house. We also offer advertising specialty products and promotional products.

What are your business hours?

    8:00 am to 5:00 pm CST

 

Do you charge sales tax?

    We only charge sales tax for sales in Illinois.

What types of shirts and apparel do you offer?

    We can supply all types of shirts and styles T shirts sweatshirts, hoodies, and crewnecks in 100% cotton and polyester blends. We offer all the top commercial trade names like Hanes, Gildan, Anvil, Fruit of a Loom, Jerzees, Champion, Bella, Canvas, American Apparel and many more. Our full line catalog link is on the front page if you do not see what you want in the design studio call for additional information and pricing. See our online catalog here.

 

What size T Shirts can you provide?

    Each garment manufactures and each style vary. We can provide t shirts in some basic colors up to 6XL . Gildan Ultra 2000 offers sizes up to 5XL in most colors.

What type of payment do you accept?

    We off a wide range of payment options. You can pay online with a credit card, send a check, or use a paypal account. We work with schools and larger company’s with purchase orders and payment plans based upon approved credit. Credit card payments are subject to a 3% processing fee.

What is your return or problem resolution policy?

    We guarantee our work. We have spent many years working with customers and have developed an in-house system to ensure that we provide the quality product you are ordering. During the processing of your order you will receive an emailed or faxed art proof and a copy of your order to approve. Should you receive product that was not ordered and or is different from that of the art proof called for a return authorization will be issued and we will gladly replace the shirts or refund your money. The return policy requires that you return the shirts within 10 days and that all shirts are in as new condition.

What if the printing is different than what I designed?

    What if the shirts or garments are not what you ordered? We will replace them. If the art printed on the shirts is not the art you designed. We will replace them at no cost. We have taken great steps over the last 30 plus years to ensure our customers get what they ordered. If for some reason we printed the wrong art on your shirt we will do everything in our power to make the situation right. We can not be responsible for variations in the color lots of inks for screen printing or the die lots to color t shirts. Variations of shades occur in the t shirt colors by lot and by location of manufacture.

    Your approval of the art design before purchase is a binding agreement that you approved the print as provided and the shirt style, shirt color, and print locations. We cannot be responsible for ink colors or shirt colors not matching your computer screen. PMS color maybe requested and approximate PMS matches can be supplied at an additional cost.

 

FOR OTHER QUESTIONS PLEASE CALL US AT 815.758.0056

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Frequently Asked Questions

COMPETITIVE EDGE OF DEKALB, IL

700 N. Peace Rd. Dekalb, IL 60115

Monday - Friday: 8AM - 5PM

815.758.0056

© 2019 THE COMPETITIVE EDGE, INC. All Rights Reserved